★★★★★
Verified Buyer
“The sliding tray makes my everyday products much easier to reach without taking over the vanity. Everything finally has a clear place.”
FAQ
Questions, Clearly Answered.
Find helpful information about calavique™ products, orders, payment, shipping, returns and everyday product use.
Product Questions
What type of products does calavique™ sell?
calavique™ offers bathroom organization products, vanity storage, beauty-tool care accessories, personal-care tools and practical everyday living solutions.
Are calavique™ products suitable for everyday use?
Our products are designed for ordinary bathroom and personal-care routines. Please review the individual product description and care instructions before use.
Where can I find product dimensions and materials?
Product dimensions, materials, features and intended applications are provided on the relevant product page whenever applicable.
Are the products medical or antibacterial products?
No. Unless specifically stated in a product description, calavique™ products are not medical devices and are not intended to diagnose, treat, cure, sterilize, disinfect or prevent any medical condition.
How should I clean my product?
Cleaning instructions may vary according to the product material and structure. Follow the care information provided with the product and avoid unsuitable chemicals, excessive heat and open flames.
Order Questions
How do I place an order?
Select the product and quantity you would like to purchase, provide the required shipping information and complete payment during checkout.
Can I change or cancel my order?
Please contact customer support as soon as possible after placing an order. We will try to assist before the order enters processing or shipment. Changes may not be possible after shipment.
What should I do if I enter the wrong address?
Contact us as soon as possible with the correct information. Once an order has been processed or shipped, the address may not be changeable.
Will I receive an order confirmation?
Order confirmation information is generally provided after payment has been successfully completed. Please contact customer support if you have questions about your order status.
Payment Questions
What payment methods are available?
Available payment methods are displayed during checkout and may vary depending on your location and the payment service provider.
Is my payment information secure?
Payments are processed through secure payment service providers. calavique™ does not intentionally store complete payment card numbers or payment passwords.
Why was my payment declined?
A payment may be declined because of incorrect billing information, card restrictions, bank verification or payment-provider security checks. Please confirm your information or contact your payment provider.
Shipping Questions
How long does order processing take?
Orders are generally processed within 1 to 3 business days after payment has been confirmed.
How long does delivery take?
Delivery time depends on the destination, shipping method, customs processing, weather conditions and local carrier schedules. Any delivery estimate is provided for reference only.
What if my order is delayed?
Shipping delays may occur because of customs inspections, carrier interruptions, severe weather, public holidays or other circumstances beyond our reasonable control.
What if my package arrives damaged?
Please contact customer support as soon as possible after delivery and provide your order information and clear photos of the damaged package or product.
Return and Refund Questions
Can I return a product?
Return eligibility depends on the condition of the product and the specific circumstances of the request. Products should generally be unused, clean, complete and in their original condition.
Can opened or used personal-care products be returned?
For hygiene reasons, opened or used personal-care products may not be eligible for return unless the item is defective, incorrect or damaged during delivery.
How are refunds issued?
Approved refunds are normally issued to the original payment method after the returned item has been reviewed. Processing time may vary depending on the payment provider.
Can I send a return to the company address?
Please do not send any product to the company address without receiving return instructions from customer support. The company address is not automatically the return warehouse address.
For damaged, defective or incorrect items, please contact customer support
before sending anything back.
Need More Help?
If your question is not answered above, please contact the calavique™ customer-support team.
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004
Official Website
calavique.com
Business Information
calavique™ is owned and operated by Shanghai Mint Meadow Technology Co., Ltd.
Brand Name
calavique™
Legal Company Name
Shanghai Mint Meadow Technology Co., Ltd.
Legal Representative
Gao Ling
Company Address
Building 3, No. 19 Siping South Road, Tinglin Town,
Jinshan District, Shanghai (Tinglin Residential Area)
Official Website
calavique.com
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004