★★★★★
Verified Buyer
“The sliding tray makes my everyday products much easier to reach without taking over the vanity. Everything finally has a clear place.”
Return & Refund Policy
Clear Support After Your Purchase.
We want every calavique™ order to provide a positive shopping experience. This policy explains how return, replacement and refund requests are reviewed.
When a Return May Be Considered
Return requests are reviewed according to the condition of the product, the reason for the request and the details of the order.
Unused Products
Products should generally be unused, clean, complete and in their original condition. All included parts and accessories should be returned when applicable.
Incorrect Products
If you receive a product that does not match your order, please contact customer support before using or returning it.
Damaged or Defective Products
If an item arrives damaged or appears to have a product defect, please contact us promptly and provide clear photos and order information.
Personal-Care Product Restrictions
For hygiene and personal-care reasons, opened, used, worn or visibly contaminated products may not be eligible for return unless the item is defective, incorrect or damaged during delivery.
Products that have been altered, misused, improperly cleaned or damaged after delivery may also be excluded from return or replacement review.
Please contact customer support before sending any personal-care or
bathroom product back. Do not return products without receiving return
instructions.
How to Request Assistance
Contact Customer Support
Send your request to service@calavique.com and include your order number, name used during checkout and a description of the issue.
Provide Supporting Information
For damaged, defective or incorrect items, clear photos of the product, packaging and relevant parts may be requested.
Wait for Instructions
Our team will review the request and provide the applicable return, replacement or refund instructions when the request is eligible.
Sending an Approved Return
Please wait for return instructions before shipping any merchandise. The company address shown on this page is not automatically the return warehouse address.
Approved Return Destination
If a return is approved, customer support will provide the applicable return destination and shipping instructions.
Packaging
Please package the product securely and include the required parts and accessories to help prevent damage during return shipment.
Unapproved Returns
Merchandise sent without prior instructions may not be accepted or may experience delays in processing.
Refund Processing
Review Before Refund
Approved returned products may be reviewed after they arrive. The condition of the product and the reason for return will be considered.
Original Payment Method
Approved refunds are normally issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.
Partial or Unavailable Refund
A full refund may not be available if the product is used, incomplete, damaged after delivery or does not meet the applicable return conditions.
Replacement Options
Depending on the circumstances and product availability, calavique™ may offer a replacement instead of a refund for damaged, defective or incorrect products.
Replacement availability may depend on inventory, shipping destination and the details of the approved request.
Return and Refund Assistance
If you have questions about a return, refund or replacement request, please contact the calavique™ customer-support team.
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004
Business Information
calavique™ is owned and operated by Shanghai Mint Meadow Technology Co., Ltd.
Brand Name
calavique™
Legal Company Name
Shanghai Mint Meadow Technology Co., Ltd.
Legal Representative
Gao Ling
Company Address
Building 3, No. 19 Siping South Road, Tinglin Town,
Jinshan District, Shanghai (Tinglin Residential Area)
Official Website
calavique.com
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004