★★★★★
Verified Buyer
“The sliding tray makes my everyday products much easier to reach without taking over the vanity. Everything finally has a clear place.”
Shipping Policy
Carefully Prepared, Clearly Delivered.
This Shipping Policy explains how calavique™ orders are processed, prepared and delivered. We aim to make every part of the delivery process as clear and convenient as possible.
Preparing Your Order
Processing Time
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Business Days
Business days normally exclude weekends and public holidays. Processing time may be longer during promotional periods, holidays or unusually high order volumes.
Order Review
Orders may require additional payment or address verification before shipment. Processing will begin after the required information has been confirmed.
Estimated Delivery Information
Delivery time depends on the destination, shipping method, carrier schedule, customs processing and local delivery conditions.
Delivery Estimates
Any delivery estimate shown during checkout or provided by a carrier is for reference only and is not a guaranteed delivery date.
Carrier Handling
Once an order has been handed to the shipping carrier, delivery timing is managed by the carrier and may vary by location.
Tracking Information
Shipping or tracking information may be provided when available. Tracking updates may take time to appear after the package has entered the carrier system.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address before placing an order.
Required Details
Please check your full name, street address, apartment or unit number, city, state, postal code and phone number before completing payment.
Incorrect Address
If you notice an address error, contact customer support as soon as possible. Address changes may not be possible after an order has been processed or shipped.
Undeliverable Packages
Additional shipping charges, reshipment arrangements or other solutions may apply when a package is returned because of an incomplete or incorrect address.
Unexpected Shipping Delays
Delays may occur because of circumstances outside our reasonable control.
Possible Causes
These may include severe weather, customs inspections, carrier interruptions, public holidays, transportation issues, local restrictions or unusually high shipping volumes.
Customs Processing
International orders may be subject to customs review, import duties, taxes or other local charges. Any applicable charges may be the responsibility of the customer unless otherwise stated during checkout.
Delivery estimates are not guaranteed. We will make reasonable efforts to
assist with shipping questions and available tracking information.
When Your Order Arrives
Damaged Package
If the package or product arrives damaged, please contact customer support as soon as possible after delivery and provide clear photos of the package and product.
Incorrect Product
If you receive an incorrect item, please contact us before using or returning the product so that we can review the order and provide instructions.
Missing Package
If tracking shows delivery but you cannot locate the package, please check with household members, neighbors and the local carrier first, then contact customer support if the package remains missing.
Shipping Assistance
For questions about processing, delivery, tracking, address information or shipping problems, please contact the calavique™ support team.
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004
Official Website
calavique.com
Business Information
calavique™ is owned and operated by Shanghai Mint Meadow Technology Co., Ltd.
Brand Name
calavique™
Legal Company Name
Shanghai Mint Meadow Technology Co., Ltd.
Legal Representative
Gao Ling
Company Address
Building 3, No. 19 Siping South Road, Tinglin Town,
Jinshan District, Shanghai (Tinglin Residential Area)
Official Website
calavique.com
Customer Support Email
service@calavique.com
Customer Service Phone
+86 157 9496 2004