Payment & Security
Simple, Considered Shopping.
From reviewing your order to completing checkout, we want each step to feel clear. Here you can find guidance on payment methods, billing details, transaction status, account safety and where to turn when something needs a closer look.
Before You Place an Order
Your checkout is the place to review the payment options available to you and the total presented for your order. Taking a moment to check these details can help prevent avoidable delays.
Review Your Selection
Confirm the products, quantities and any selected variants in your cart. If something does not look right, update your cart before submitting the order.
Check Your Contact and Address Details
Make sure your email address and delivery details are entered accurately. Your email address is particularly important because order-related messages may be sent there.
Read the Final Checkout Summary
Review the amount and currency shown at checkout, along with any applicable shipping charges and taxes presented before you confirm payment.
How Payment Is Handled
Payments are submitted through the checkout and handled by the applicable payment service provider. The provider may use its own security checks to review or authorize a transaction.
Payment Information
Enter payment details only in the checkout interface or the payment provider’s authorized flow. calavique™ does not ask customers to send complete card numbers, card security codes or payment passwords by email or message.
Transaction Verification
Your card issuer or payment provider may request an additional step, such as approval in a banking app or a one-time verification code. Follow the instructions displayed by that provider to complete the process.
Card Data and Store Records
The applicable payment service provider handles the payment details needed to process your transaction. calavique™ does not intentionally store complete credit card numbers or payment passwords. We may have access to limited order and transaction information needed to provide customer support.
Choose What Checkout Shows
The payment options actually available for your purchase are displayed during checkout. Availability may differ by location, currency, device, payment provider or the details of a particular transaction.
Available Methods
Select one of the payment methods presented at checkout. If a method does not appear there, it may not be available for that order.
Provider Instructions
Some methods redirect you to a provider or open an additional authorization screen. Keep the checkout open until the process is complete, and follow the on-screen instructions carefully.
Using a Different Method
If your preferred option cannot be completed, you may try another method shown at checkout. Before trying again, check whether the first attempt created an order confirmation or a pending authorization.
Small Details Matter
Billing information may be checked by the payment provider or card issuer. An inconsistency can sometimes prevent a payment from being authorized even when the card itself is valid.
Name and Billing Address
Enter the name and billing address associated with your selected payment method when requested. Check the postal code, apartment number and other required fields for typing errors.
Billing Versus Shipping
Your billing address and delivery address may be different. If checkout provides separate fields, place each address in the appropriate section and review both before submitting the order.
Expired or Restricted Methods
Confirm that your payment method is current and permitted for the type of transaction you are making. Your financial institution can explain restrictions specific to your account.
Understanding the Amount You Pay
The amount shown during checkout is the amount to review before placing your order. Displayed product prices alone may not reflect every charge associated with delivery or the payment method you use.
Order Total
Check the final checkout summary for the products in your cart and any shipping charges or applicable taxes shown for your order.
Currency Conversion
If your card or account operates in a different currency from the currency presented at checkout, your financial institution or payment provider may apply its own conversion rate or fee. Those charges are determined by the relevant provider.
Bank or Provider Fees
Any additional fee imposed by your bank or payment provider may not appear as a separate calavique™ charge. Contact that provider if you need an explanation of a fee on your statement.
From Cart to Confirmation
These are the main moments to watch for when placing an order:
- Review your cart Confirm your products, quantities and selected options.
- Enter your details Provide accurate contact, delivery and billing information where requested.
- Choose a payment method Select one of the options displayed for your order.
- Complete any verification Follow instructions from your card issuer or payment provider if an additional approval step appears.
- Check for confirmation Look for the completed checkout screen and an order confirmation message. If you are unsure whether the order went through, check before submitting a second payment attempt.
What a Transaction Status Means
A payment attempt, a temporary authorization and a completed order are not always the same event. Your bank’s display may update on a different schedule from the store’s order record.
Payment Attempt
Submitting payment starts a request for authorization. If a verification step is not completed or a provider declines the request, the order may not be successfully placed.
Temporary Authorization
A pending amount may appear on your account after an attempt. This can be a temporary authorization rather than a final charge. Its release or update is controlled by the payment provider and your financial institution.
Order Confirmation
A completed checkout screen or order confirmation message is a useful indication that your order information has been accepted. If you see a charge but cannot find an order confirmation, contact us before placing a replacement order.
Steps to Try Next
A decline can happen for several reasons, many of which are determined outside the store checkout. The message shown during payment may help you identify the next step.
Recheck Your Entries
Review the card details and billing information you entered. A small mismatch or expired payment method can prevent authorization.
Complete Provider Verification
If your bank or payment provider asks you to approve the purchase, finish that step before closing the checkout window. A timed-out or incomplete verification may interrupt the transaction.
Ask Your Financial Institution
If the information is correct but the payment still fails, your card issuer or payment provider can usually provide more detail about an account restriction, available funds or a security decision.
Contact Our Team
If you need help determining whether an order was created, contact calavique™ support with the email address used at checkout and the approximate time of your attempt. Please do not send sensitive card credentials.
When Your Statement Looks Unfamiliar
Seeing two entries or a pending amount can be concerning. Before attempting another purchase, compare your order confirmations with what is displayed by your bank or payment provider.
One Order, More Than One Pending Entry
Some unsuccessful or repeated payment attempts may leave temporary authorizations visible. Whether and when those entries disappear depends on the financial institution or payment provider.
More Than One Order Confirmation
If you received multiple distinct order confirmations, contact us promptly with the order numbers. We can review the order records and advise on available next steps.
A Charge You Do Not Recognize
Contact your financial institution immediately if you believe a transaction is unauthorized. You may also contact calavique™ support with the date, approximate amount and any order reference you have, without sharing your full card details.
Questions About a Refund
If a refund is applicable to your order, the details of the request are reviewed under the relevant store policy. A refund request and the appearance of funds in your account are separate stages.
Starting a Request
Contact customer support with your order number and a brief explanation. Our team can help identify the relevant order and provide the applicable return or refund instructions.
Where Funds Appear
The way a processed refund appears on your statement depends on the original payment method and the relevant financial institutions. Your provider can explain how it displays credits or reversals.
Checking a Refund Status
If you have been informed that a refund was processed but do not yet see it, contact us with your order number and then check with your payment provider for account-specific posting information.
Safer Shopping Habits
A secure payment experience also depends on the device and account you use. These practical habits can help you keep control of your information.
Use a Device You Trust
Where possible, complete checkout on your own device and through a connection you trust. Avoid saving payment credentials on a shared computer.
Keep Verification Codes Private
Do not share one-time codes, banking passwords or account access information with someone claiming to assist with an order. Enter verification details only through the authorized process presented by your provider.
Check Where You Are Entering Details
Before providing payment information, make sure you are using the intended checkout flow. Be cautious with unexpected messages asking you to pay through a separate link or transfer funds outside checkout.
Review Your Statements
Look over transaction notifications and account statements so you can identify an unfamiliar charge promptly. Your financial institution should be your first contact if you suspect unauthorized activity.
How to Ask for Help Safely
Our support team can review order-related information and help you understand the next step. To make your request easier to investigate, share only the details needed to locate the transaction.
Helpful Information to Include
Include your order number if you have one, the email address used at checkout, the approximate transaction date and a short description of what happened. A screenshot of a checkout error can be useful if it does not expose sensitive payment details.
Information Not to Send
Do not email your full card number, card security code, banking password or one-time authentication code. If a statement image is relevant, cover unrelated transactions and sensitive account details before sharing it.
Who Can Resolve a Bank Decline?
Our team may be able to confirm whether an order was created, but your card issuer or payment provider is best placed to explain why it declined or held a particular payment.
Payment Questions, Answered
Why do I see a pending amount without an order email?
A pending amount may be a temporary authorization from a payment attempt. Check your inbox, including its spam or promotions folders, and contact us if you cannot determine whether an order was placed. Your bank can explain the pending entry on your account.
Can I pay using a method that is not shown at checkout?
Use the methods made available for your order during checkout. If a particular option is not displayed, do not send payment through an unrelated link, account or transfer request.
Why does my bank show a different amount?
If your payment method uses another currency, your financial institution may apply a conversion rate or fee. Compare the checkout total with the bank entry, then ask the provider to explain any difference.
Should I place the order again if checkout stops loading?
First check whether you reached a confirmation screen, received an order email or have an order number. If the result remains unclear, contact us before submitting another payment attempt.
Can customer support see my complete card number?
Our team does not need your complete card number, card security code or payment password to review a payment-related question. Please do not include them in a support message.
Where should I report an unauthorized charge?
Contact your bank or payment provider immediately to protect your account. You may then contact us with non-sensitive transaction details so we can review whether there is a matching store order.
Contact calavique™
If you have a question about payment status, an order charge or a refund-related transaction, get in touch. Please include your order number when available and describe the issue without sending sensitive payment credentials.
Business Information
calavique™ is owned and operated by Shanghai Mint Meadow Technology Co., Ltd.
A clear checkout is part of a considered shopping experience. Review your order, protect your payment information and reach out whenever you need help understanding a transaction.